Predictive Analytics and AI Chatbots in Hospital Guest Management: A Hybrid Model for Service Optimization

Abstract

The integration of predictive analytics and AI chatbots in hospital guest management is

a novel approach to optimizing service delivery in healthcare facilities. Predictive

analytics leverages data-driven insights to anticipate patient behavior, while AI chatbots

enhance patient interaction and streamline service processes. This research proposes a

hybrid model that integrates both technologies to improve hospital guest management,

focusing on operational efficiency, patient satisfaction, and resource allocation. The

study explores the impact of this hybrid model on reducing waiting times, improving

patient engagement, and enhancing overall service quality in hospitals.